How do I place an order?
You can place an order online or by telephone.
Our customer service line is open 9–4:30pm Monday to Friday 0191 271 1333 For Kitchens you will have received our next steps information with your quotation.
When can I contact your customer service team?
You can contact our friendly customer service team on 0191 271 1333 . 9–4:30pm Monday to Friday or via email to firstname.lastname@example.org
Can I cancel my order?
You can cancel your order anytime prior to dispatch, simply contact our customer service team on 0191 271 1333 or drop us an email at: email@example.com For Kitchens you can cancel at any time before manufacturing has commenced, please not some bespoke or made to order products cant be cancelled.
What are your delivery charges and timescales?
Please see our Delivery Information which will tell you everything you need to know.
How do I return a product?
Please see our Returns Information which will tell you everything you need to know.
How long do I have to return an item?
We ask that you notify us within 7 days of receiving the goods and that you return them to us within 14 days with the returns form provided. Please note our kitchens are excluded from being returned and have separate terms and conditions.
Are returns free?
We are not able to offer free returns. We require you to be responsible for the cost of returning an item to us where you have changed your mind. If you believe your item is faulty on arrival please contact our friendly customer service team on 0191 271 1333 10-5pm Monday to Friday or via email to firstname.lastname@example.org
What happens if my goods arrive damaged?
In the unfortunate event of goods arriving damaged and/or faulty, please contact us immediately on 0191 271 1333 or email@example.com
I returned my order, how long will a refund take?
Please allow 7 working days for your parcel and paperwork to reach us and 3-5 working days for your account to be credited having received its, however quite often refunds are completed within minutes.
Do you offer a gift wrapping service?
Unfortunately we do not offer a gift wrapping service at this time.
How do I use my promotional code?
If you have a promotional code you simply need to enter this at the checkout and your discount will be automatically calculated. Please note that only one promotional offer can be used at any one time.
Do your prices include VAT?
All our prices are quoted in GBP (Great British Pounds) and are inclusive of VAT (Value Added Tax).
When will you debit my order?
All orders are debited in full at the time the order is placed. For kitchens we have separate payment terms.
Do you ship internationally?
At present unfortunately we don’t however we are currently working on global solutions.
Do you produce a Catalogue?
Although we don’t currently produce a postal catalogue, we hope to in the near future. If you would like to receive these when we do please email your address to firstname.lastname@example.org and we’ll be sure to add you to our mailing list.
Can I choose an alternative delivery address to my billing address?
Yes, you will be given the choice to send your goods to either your billing address or an alternative address, work or home.
Why are some products out of stock?
We endeavour to have as many products as possible in stock at all times, however periodically we may sell out of some products quickly. We will keep you informed regarding any products which have unfortunately sold out.
Can I pre-order a product?
We do not take pre-orders or reserve stock that is not available for dispatch. You can however register to be notified by email when a product comes back into stock so as to not miss out when it is available.
Do you have a shop or a showroom that I can visit?
Although we don’t have a showroom currently, we do welcome customers to our office via appointment if there are particular pieces you would like to peruse in the flesh. Please contact us on email@example.com to arrange a convenient time to visit.
Who designed your website?
Our beautiful website was designed in-house, if you would like us to create a website for your business, please drop us an email at firstname.lastname@example.org