DELIVERY (Furniture, Accessories, Appliances)
Once payment has been received we will contact you by email to arrange your delivery. We are a small team and are working around the clock to dispatch all orders so please bare with us at very busy times.
As we are a fairly new small business we only deliver within the North East of England / Newcastle Upon Tyne Area.
If your order is for a PRE-ORDER item, please refer to the specific product listing for delivery times / dates.
Furniture (including Garden Furniture) orders are delivered by courier service – please allow up to 2 weeks from order for delivery of your item.
It is your responsibility to check that the items that you have ordered will fit into your home prior to delivery. Please allow for the fact that, as most of our furniture is hand-made, the dimensions specified on the site can vary by 1-2cm. If your item is large then check that it can pass freely through doors and corridors and have space to turn especially items such as sofas.
We hope you are delighted with your order but we do understand that sometimes you will want to return an item. If you are not completely satisfied with your purchases we will happily exchange or refund any unused items with your receipt within 30 days. Goods must be returned in the same condition they were sold, including all original packaging. The return of goods is our customer’s responsibility and postage will be refunded at the discretion of Madison Wesley.
If for any reason your goods have been damaged in transit, we will either refund your goods or replace it, if the item is in stock, once the original goods have been returned to us.
Please note made to order items cannot be returned.
All our kitchen products are made to order, on receipt of a 50% deposit we will manufacture the product and arrange delivery / installation. Usually our kitchens can be manufactured within 2 weeks. Payment in full is required the day before delivery.
For customers taking advantage of our installation service our payment terms are as follows: 50% deposit, interim payment on delivery/start of installation, final payment on completion. Details of which will be printed on your quotation and contract.